Q. How do I mail a letter?
A: Via U.S. Postal service with Inmate's First Name and Last Name, and our address: Transylvania County Detention Center 153 Public Safety Way Brevard, NC 28712. All incoming mail must have a return address or it will be rejected.
Q. When can the public place money on an inmate’s account?
A. We prefer that money being placed on an inmate’s account be conducted during visiting hours. However, we are open from 8:00am until 8:00pm and will accept money for an inmate account at anytime. You must have a picture identification in order to place money on an inmate’s account.
Q. How much money can I put on an inmates account?
A: The amount placed on an inmates account is unlimited.
Q. Can I send books?
A: We do not accept any books unless they are shipped directly from a publisher. The inmate must submit for approval of the books (only paperback) and, if approved, must be direct shipped from the publisher via US Postal Service.
Q. Why was my letter rejected and mailed back home? (It had kisses or hearts stickers on it)?
A: Our mail policy does not allow graffiti or any sticking label other than a stamp on the envelope. Mail adorned with or containing these items can be returned to the sender.
Q. Can I send stamps and envelopes?
A: No, we do not accept these items, but you can deposit money into the inmate’s account so that the inmate can order these items from the commissary.
Q. What are visiting times and days for inmates?
A: Tuesdays and Thursdays during the following times:
- 9:00am to 11:00am
- 1:00pm to 3:00pm
- 7:00pm to 8:00pm
Q. Why was I sent away from visiting due to inappropriate attire?
A: Our visiting policy has certain restrictions on proper attire.
Q. I Lost my ID, Can I still visit?
A: No, unless you have some form of valid identification such as a driver’s license or passport.
Q. I’m under 18 and my boyfriend is in custody, Can I visit?
A: If you are under 18, you may visit if the inmate is a parent or you have your parent or legal guardian with you at all times. No exceptions.
Q. Why can I not visit my family member with an expired ID, they’ve let me use it in the past?
A: Our requirements are that you use a Valid Identification Card.
Q. How many people can visit?
A: As many as you want, but they all share one (1) 30 minute time period. However, you must be on the inmates authorized visitation list. Inmates are allowed to list five (5) visitors on their authorized visitation list every thirty days.
Q. When can I come see an inmate for a pastoral visit?
A: Anytime during non-visiting hours. You must have a pastoral credential.
Q. Can I leave shoes?
A: No, we do not accept shoes for any inmates.
Q. Why can’t my (inmate) call me?
A: Inmates can use the Inmate Phone Services to make outside calls.
Q. Can I leave a message for an inmate?
A: No, we don’t take incoming phone calls.
Q. Can I leave glasses for an inmate?
A: Yes, they will be reviewed by the nursing staff, if accepted; they will be given to the inmate. No hard cases or soft cases with clips allowed.
Q. Can I leave prescription medications for an inmate?
A: Yes, they will be reviewed by the nursing staff, if accepted; they will be given to the nurse and after checking with the prescribing physician and consulting with the jail doctor the prescription will be given to the inmate as per the prescription. Inmates are not allowed to keep the prescription in their cells but will be administered the medication per doctors orders.
Q. When will my inmate go to court?
A: You can call the Transylvania County Clerk of Court at 828-885-3000 and inquire as to the next court date.